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We want you to be 100% satisfied with your purchase. We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Can I Return My Items?
Yes, we accept returns with the exception of personalized items, handmade items, edible items, samples, sale or clearance items.
If you need to return merchandise for any reason, you must notified us within 5 days of receiving your order..
Please e-mail us at: firstname.lastname@example.org to request a return authorization number and a return shipping address.
All items must be in their original condition and packaging, so that we can put it back in stock and re-sell it. You will receive a credit for the value of the items only- round trip shipping must be at your expense. All returns will be subject to a 15% restocking fee. Sorry, but we cannot accept any returns on partial orders or if the item has been discontinued.
No Return Authorizations will be issued after 5 days
We do our best to ensure that each order is packed carefully for shipping however, some occasional damage is inevitable. If some items arrive damaged we will issue credit or ship out replacements, at our discretion. Be sure to place your order with adequate time to receive your replacements via UPS ground shipping. My Italian Wedding Favors is NOT responsible for any UPS Air shipping charges to get you your replacements on time.
With today's advanced technology most customers have a digital camera, Ipad, Ipod or smart phone. To save time and shipping expenses, we request that you submit photos as proof of damages via e-mail. Once the photos are received we will review the damages and either ship out replacements or issue credit. Please e-mail photos along with your name and order # to email@example.com . All Damage or Shortage claims must be made within 5 days of receiveing your items. No Exceptions! Thank You for your cooperation.
SORRY, NO DAMAGE CLAIMS WILL BE ACCEPTED AFTER 5 DAYS.
Many of the items we feature are handmade and/or handpainted, My Italian Wedding Favors is not responsible for any variations in design, color, size, shape, weight or accessories (stones, crystals, pearls, tags etc.) Due to the fact that items are manufactured at different times the coloring of an item or packaging shown in the photo or detailed in the product description may also vary, we are uanable to guarantee exact coloring. Coloring and packaging may change without notice. We will not be held responsible for any claim related to variations of coloring of an item, its packing etc... or any fees that may arise to remedy such claims.